We represent over 60 producers
of corporate training programs. eLearning and Intranet training packages.
Educational and Gov't discounts available!
We have been providing training media to
Human Resource Departments across the nation since 1994 FISH! Philosophy, Joel Barker, Bob Farrell, Dewitt Jones, Ken Blanchard, Lance Armstrong, Ross Shafer and of course the many other training greats.
We specialize in Performance Appraisal, Diversity, Customer Service, Harassment and other soft skills training.
The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
Great customer service is no secret. That’s the message behind the remake of this hilarious program. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It’s that simple.
Great customer service lies within each of us. With each new customer we have a choice: we can treat them as an interruption in our day, or we can greet them as a welcomed guest. Let this video forever change the way we see our customers …. our Guests!
It’s as Simple as…
Welcoming Them
Using Their Name
Taking Care of their Needs
Thanking Them
Inviting Them Back
Package includes:
The Guest video
Resource CD-ROM (With Customizable
PowerPoint Presentation, Leader’s Guide,
and Reproducible Handouts)
25 The Guest Pocket Cards
FISH! Culture Looking to build a positive work culture one conversation at a time?
You can! Simply by choosing the new program entitled FISH! CultureTM. Come and experience for yourself the many benefits this program has to offer.
Reduce employee turnover and boost morale
Build relationships that encourage creativity, trust and respect
Encourage commitment, accountability, and action with your team
FISH! Seattle's world-famous Pike Place Fish Market is an otherwise ordinary fish market that's extraordinarily successful. The work is hard and the hours are long-yet these employees make a personal choice to bring amazing passion, playfulness, commitment and a positive attitude to work every day. This is the exciting-and extremely entertaining-basis of the FISH! movie. And now, like thousands of other organizations worldwide, including Saturn, Sprint and Southwest Airlines, you too can tap into the secrets of creating a super-satisfying work environment and even more delighted customers.
FISH! Skills Indicator For Passion at Work
What is it? The FISH! Skills Indicator is an on-line 360 survey system designed to provide an organization feedback on individuals and teams based on 20 key factors related to the four FISH! practices. This survey gives organization information to assess against their current culture and can support their goals and objectives as it relates to their culture vision. It assesses their individuals and teams passion at work.
FISH! Trainer Tools
FISH! Trainer Tools includes everything you will need to facilitate an on-going FISH! Experience. FISH! Trainer Tools gives you the ability to establish a long-lasting connection with your colleagues. Regardless of your level of expertise, this program can help you become an outstanding, experience-focused facilitator of The FISH! Philosophy and create momentum for change. The benefits:
Save time and energy with customizable outlines for your FISH! event.
Meet the needs facilitators, managers and participants through multiple learning styles.
Sustain long-term growth and change through supplementary materials.
Planning is made easy with all the materials provided!
What’s included:Facilitator Guide
A complete guide to FISH! facilitation, including information on starting and sustaining cultural change, tools for managers, comprehensive event outlines and proven facilitation techniques based on ChartHouse Learning’s Experience-Centered Model™.
The guide covers:
Find IT, Live IT, Coach IT—An introduction to our process for cultural change, including questions to get you started.
The Experience-Centered Model™—A system of concepts, perspectives and skills that maximize the opportunity for participants to become fully engaged. Over 25 different group activities for you to use on an ongoing basis.
Event Preparation—A comprehensive guide that will set any facilitator up for success. From timelines and pre-event meetings with managers, to mental preparation, you’ll feel supported in every way.
Comprehensive Event Outlines—Event outlines (two and four hour) supported by tips, video footage, and notes to guide you. These outlines will help you create powerfully effective FISH! events.
Event Resources—Customizable invitations, event preparation forms, outlines, evaluations and extra activities with facilitator tips to make your event, yours.
Sustainability Resource Mini-kit—Manager tools, a journey map and conversations to keep the momentum and culture change alive!
Facilitator Examples DVD
As you follow the outline in the facilitator guide, you can watch over 25 brief videos featuring expert facilitators providing practical techniques and examples for leading FISH! events.
Event and Sustainability Tools CD
Customizable FISH! event PowerPoint slides and Word documents, along with PDFs of materials and activities for your ongoing use.
Participant Workbook and Activity Prop Samples
The Workbook is designed to use during your initial event, but is also filled with ideas, exercises and action planning for your ongoing use. Props will help you bring life and energy to your event.
PLEASE CALL TO ORDER 800-600-1555
FISH! Trainers Tools - without FISH! film
$495.00
Trainer Tools Facilitator Pack - includes the FISH! DVD
$1275.00
Additional Choose Your Attitude Cards
$12.00
Additional Let's Make A Day Cards
$10.00
Additional Conversation Cards
$12.00
Participant Workbook
$12.00
SEND PERSONALIZED CARDS
-- VIA MAIL --
FROM YOUR COMPUTER TO YOUR FRIENDS AND CLIENTS!
We offer ...
An extensive Card Catalog with both Business and Personal greeting cards
The ability to create Custom Cards, write in your own Personal Handwriting Fonts, Add Pictures, and Store and Edit Pictures with PicturePLUS
The ability to insert Gift Cards, Checks, and Gifts
A Calendar & Reminder System to manage contact information and special occasions
An Online Contact Manager to help you organize and add contact information
